Faq
Order Processing & Shipping
How long does order processing take?
We process orders within 1-3 business days. During peak seasons, processing may take slightly longer.
What shipping methods do you offer?
We offer standard and express shipping options. Delivery times vary by destination and shipping method selected at checkout.
Do you ship internationally?
Yes, we ship to most countries worldwide. International delivery times typically range from 7-21 business days depending on customs processing.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Some sale items may be final sale.
How do I initiate a return?
Please contact our support team at [email protected] with your order number and reason for return. We'll provide return instructions.
Product Information
How do I determine my size?
Each product page includes detailed size charts. We recommend measuring yourself and comparing to our measurements for the best fit.
Are your dresses and tops true to size?
Most of our items run true to size, but we recommend checking individual product reviews and the size guide for specific items.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Contact & Support
How can I contact customer service?
For any questions not covered here, please email us at [email protected]. We typically respond within 24-48 hours.
Do you offer styling advice?
Our team would be happy to provide styling suggestions! Email us at [email protected] with details about your preferences and occasion.
